Below is a list of our policies. If you have any questions, please contact us here.
Lessons are prepaid either by the month in advance of each new month, or for a package of one, two or three years in advance of starting lessons. A credit or debit card is kept on file and lesson fees are paid as specified above.
You may reschedule up to two lessons during any month as long as you cancel the lesson through your online account using the online schedule with a 24 hour notice in advance of the missed lesson. For each missed lesson up to two per month that you cancel through your online account using the online schedule with a 24 hour notice, you will be issued a make up credit which you can use to reschedule the missed lesson. You will have 90 days from the date of the missed lesson to schedule a make up lesson, also through your online account using the online schedule, after which the make up credit will not be valid. No refunds are given for missed lessons. Any lesson that you do not cancel through your online account using the online schedule with a minimum notice of 24 hours will be charged as a regular lesson and no make up credit will be given. Canceling or rescheduling a lesson will not effect your monthly tuition payment amounts. All notices of missed lessons must be done through your online account using the online schedule. Our Coaches and staff members do not handle lesson rescheduling.
When enrolling for lessons, you will choose a lesson package. The package you choose specifies the minimum length of time you intend to take lessons and will determine the monthly rate you pay each month. After you have completed the amount of lessons in your initial lesson package, your time slot will continue to be held for you as long as you wish to continue with lessons and will be billed at the same rate as your initial lesson package unless you enrolled with a discounted rate in which case you will be billed at the one year package rate.
You may change your lesson package (which will change your monthly rate) at any time by emailing CustomerCare@AmericanGuitarAcademy.com or by calling us at 971-238-2580. Any changes to your lesson package will begin during the following month after you request the change and the length of time for the new package (ie: 1, 2 or 3 years) will begin that same month. Fore example, if you are enrolled with a 1 year lesson package and wish to change to the 3 year lesson package, the 3 years will begin the month that your monthly rate is changed.
If you wish to pause your lessons after your initial lesson package is completed or any time after that, you must provide us with a notice of at least 5 days before the end of your monthly billing cycle after your initial package is completed to insure you are not billed for the next month. Notices to pause/discontinue lessons must be made by emailing American Guitar Academy Music Lessons at CustomerCare@AmericanGuitarAcademy.com or by calling us at 971-238-2580. Notifying your Lesson Coach will not pause your lessons as our Lesson Coaches do not handle pausing lessons
Early termination of a lesson package will result in an additional charge of the amount equal to what you would have paid had you chosen the lesson package closest to the amount of time you took lessons or the early termination fee of $158, whichever amount is greater. For example, if you enroll for a 3 year lesson package at $99 per month and you stop anytime before completing the 3 years, we will treat this as if you had enrolled with the 1 year package at $129 per month, and you will be charged an additional $30 for each month you took lessons to make up for the difference in monthly cost per package or you will be charged the early termination fee of $158, whichever amount is greater. All notices of early termination of a lesson package must be made by emailing American Guitar Academy at CustomerCare@AmericanGuitarAcademy.com or by calling us at 971-238-2580. Notifying your Lesson Coach will not pause your lessons as our Lesson Coaches do not handle pausing lessons. Any unpaid balance on your account will be billed at the time of pausing/discontinuing your lessons.
If you have enrolled at a special discounted rate for your first month of lessons and have had the registration fee waived, if you wish to terminate your lessons before the second month of lessons, the only fee that will be charged is the registration fee of $25.
These policies may be updated without further notice and will be available on this page.
Thanks for learning to play at AGA!